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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A pop-up window will appear. It offers exhaustive information about all the actions that you can perform on the given page. Each pop-up menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge assortment of video tutorials explaining how to use our hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than just reading articles. Thus, everyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you are looking for, take a glimpse at our comprehensive Frequently Asked Questions database, which covers questions asked by real customers and offers practical solutions. We periodically "revamp" our Frequently Asked Questions section with new entries in order to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, you can contact our fantastic team of technical support engineers available 24x7 and eager to assist you with any problem. Each support ticket you open will be responded to in less than 60 minutes (the average support ticket response time being just 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 281472

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com